Article 1 - Definitions
In these conditions apply:
Entrepreneur: the natural or legal products and / or remote services to the consumer;
Consumer: natural or legal person who enters into a distance contract with the entrepreneur;
Distance contract means an agreement whereby part of a system organized by the entrepreneur for distance selling of products or services, to conclude the agreement exclusive use of one or more means of distance communication;
Technology for distance communication: means that can be used to conclude a contract without the consumer and trader being in the same area have come together;
Grace period: The period during which the consumer can exercise his right of withdrawal;
Right of withdrawal: the ability for consumers towithin the waiting period to see the distance;
Business Day means any day except Saturday, Sunday and holidays.
Article 2 - Identity of the operator
HGS Business Services
Acting under the name: EuroTropyShop.com
Residency and physical address
Kruiswijk 19 a
1761 AR Anna Pavlovna
Phone: (weekdays between: 09.00 to 18.00 hours)
Fax: 0031 (0) 223 521191
IBAN: NL26 RABO 0135465907 BIC RABONL24
Article 3 - Applicability
These General Conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businessmen and consumers;
Before the distance contract is concluded, the text of these Terms and Conditionsavailable to consumers. If this is not reasonably possible, before the distance is closed, indicating that the general conditions for the entrepreneur to see and at the request of the consumer as quickly as possible, be sent free of charge;
If the distance is electronically closed, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of this agreement by electronic means to the consumer be made available in such a way that the consumer a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the General Conditions along electronic means can be inspected and that at the request of the consumer along electronic means or otherwise without charge will besent
In the event that in addition to these Terms and Conditions also specific product or service conditions apply, the second and third paragraph shall apply and the consumer in the event of conflicting terms, always rely on the applicable provision for him the most favorable is.
Article 4 - The offer
If an offer is a limited duration or subject to conditions, this will be explicitly stated in the offer;
The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the bid by the consumer as possible. If the contractor uses these images are a true representation vand e products and / or services. Obvious mistakes or errors in the offer binding on the entrepreneur;
Each offer will contain such informationthat clear to the consumer what rights and obligations, to accepting the offer are attached. This concerns in particular:
The price includes taxes;
Any costs of delivery;
How the agreement will be achieved and what actions they require;
Whether or not apply the right of withdrawal;
The method of payment, delivery or performance of the contract;
The deadline for accepting the offer, or the deadline for adhering to the price;
The level of the rate of distance communication if the cost of using the technique of distance communication are calculated on a basis other than the basic rate;
If the agreement after the adoption is filed, how these consumers to consult;
The manner in which the consumer before the conclusion of the agreement byhim popular acts can get informed, and the way he can recover before the contract is concluded;
Any language which, addition to Dutch, The Agreement may be signed;
The conduct to which the trader is subject and the way the consumer can conduct through electronic means can consult;
The minimum duration of the distance contract in the event of a contract that involves the continuous or periodic supply of products or services.
Article 5 - The contract
The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions;
If the consumer has accepted offer via electronic means, the operator immediately confirmed by electronic means the receipt of the acceptance of the offer. Until receiptthis acceptance has not been confirmed, the consumer may terminate the agreement;
If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the operator daarrtoe appropriate safety precautions;
The entrepreneur can - within the law - to inform consumers of its payment obligations, and of all those facts and factors relevant to a sound conclusion of the distance. If the operator under this research contract has good reasons not to go, he is motivated entitled to refuse an order or request or special conditions to the implementation;
The entrepreneur will the product or service to the consumer the followinginformation in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium, most hours;
The address of the establishment of the business where consumers can lodge complaints;
The conditions and how the consumers of the withdrawal right can be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
Information on existing after sales service and guarantees, in Article 4 paragraph 3 of these conditions include information, unless the operator this information already provided to the consumer prior to concluding the agreement.
Article 6-Right of withdrawal upon delivery of products
When purchasing products, the consumer to the contract without giving any reason to dissolve for 7 days. This period commences on the day following receipt of the product by or on behalf of consumers; <br/> During this period the consumer will handle the product and packaging. He will be the product only to unpack or use as necessary to assess whether he would prefer to retain. If he exercises his right of withdrawal, will the product with all accessories and - if reasonably possible - in the original condition and packaging to return the entrepreneur, according to information provided by the operator reasonable and clear instructions.
Article 7 - Cost of right of withdrawal
If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost;
If the consumer has paid an amount, the entrepreneur this amount as soon as possible and within 2 days after receipt of the return or cancellation, refund.
Article 8 - Exclusion of right of withdrawal
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur clearly in the offer, at least in time for the conclusion of the agreement, stated;
Exclusion of the right of withdrawal is only possible for products:
By the entrepreneur to have been made to the consumer's specifications;
The clearly personal in nature;
By their nature can not be returned;
The fast decay or become obsolete;
Ii whose price depends on fluctuations in the financial market on which the entrepreneur's control;
For individual newspapers and magazines;
For audio and video recordings and computer software that the consumer has broken the seal.
Article 9 - The price
During the period mentioned in the offer, the prices of the products and / or services have not increased, except for price changes resulting from changesin tax rates;
Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where the operator has no control, with variable prices. These fluctuations and the fact that any price targets, are in the offer;
Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations;
Price increases from 3 months after the conclusion of the contract are only allowed if the trader has agreed, and;
These are the result of laws or regulations or;
The consumer has the power to terminate at the date the increase takes effect.
The supply of products or services mentioned prices include VAT.
Article 10 - Complianceand Warranty
The operator guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usefulness and the date of the conclusion of the agreement existing legal provisions and / or government regulations;
By the trader, manufacturer or importer as a guarantee scheme does not affect the rights and claims that consumers in respect of a failure to fulfill the obligations of the employer may assert against the employer under the law and / or the distance.
Article 11 - Delivery and Implementation
It will be the utmost diligence in the acceptance and implementation of orders and products in assessing applications;
The place of delivery is the address that the consumer made it known to the company;
WithSubject to what Article 4 of this agreement is mentioned, the company accepted orders expeditiously but not later than 30 days, unless a longer delivery has been agreed. If delivery is delayed or if an order is not or only partially carried out, the consumer receives them no later than one month after the order was placed. Consumers in this case the right to terminate the contract without penalty and be entitled to any compensation;
In the case of dissolution in accordance with the preceding paragraph, the operator the amount that consumers paid as soon as possible and within 10 days after termination, repay;
If delivery of an ordered product proves impossible, the trader will endeavor to make available a replacement item. Later than the delivery will be clearand comprehensible manner that a replacement item is delivered. For replacement items right of withdrawal can not be excluded. The cost of return shipment are borne by the operator;
The risk of damage and or loss of products based to the time of delivery to the consumers in the business, unless otherwise agreed.
Article 12 - Payment
The consumer has the duty to inaccuracies in data supplied or specified payment immediately to the operator to notify;
In case of default by the consumer, the operator subject to legal restrictions, the right to advance to the consumer reasonable costs to charge.
Article 13 - Complaints
The entrepreneur has a well-publicized complaints and deals with complaints under the complaints procedure;
Complaints about the performance of the contractmust within a reasonable time, fully and clearly described and submitted to the entrepreneur, after the consumer has found the defects;
When the trader complaints within a period of 2 days from the date of receipt. When a complaint with a longer processing time demands, then the trader replied with a message of welcome and an indication if the consumer can expect a more detailed answer;
If the complaint can be resolved by mutual agreement creates a dispute that is subject to the arbitration committee.
Article 14 - Disputes
On the contract between the entrepreneur and the consumer which these Conditions apply, only Dutch law;
Disputes between consumers and entrepreneurs on the creation or implementation of agreements relating to this entrepreneur delivered or deliveredproducts and services, may, subject as provided below, by either the consumer or the trader to the Disputes Thuiswinkel, PO Box 90600, 2509 LP Den Haag;
A dispute by the Disputes Committee discussed only if the consumer complaint within a reasonable time to the entrepreneur has submitted
No later than three months after the dispute arose, the dispute to the Arbitration Board to be valid;
If the consumer wants to submit a dispute to the Disputes Committee, the trader is bound by this choice. If an entrepreneur wants to do this, the consumer within five weeks after a request by the employer in writing request, submit in writing to speak if he so desires or the dispute will be treated by the competent court. The entrepreneur learns the consumer choice within the period of five weeks,then the entrepreneur is entitled to submit the dispute to the competent court;
The Arbitration Commission shall rule on the conditions as laid down in the Rules of the Arbitration Board. The decisions of the Disputes Committee by way of binding advice;
The Disputes Committee will be a dispute can not deal with or will terminate, if the entrepreneur moratorium was granted, the state has become bankrupt or its business has actually ended, before a dispute by the Committee at the session and a final decision was noted;
Article 15 - Additional or different terms
Additional or different provisions of this agreement must not disadvantage the consumer and should be in written form or in such a way that the consumer in an accessible manner can be stored on a durable medium.
Article 16 - Modification of Terms
Changes in these conditions are effective only after they are published in the appropriate way, with the proviso that the amendments apply during the term of an offer to the consumer most favorable determination will prevail.